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How can I book a
domestic airline flight?
To search
for domestic tickets within Vietnam, please select the destination city,
arrival city, the dates and whether it is one-way or a return ticket.
Then, please select from the available price and schedule options and
proceed to bookings.
Currently, we cannot check availability of these flights online. To
inquire about a flight, please either book the flight with payment
information and we will wait to charge you until after the flight has
been confirmed, or contact us.
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How can I book an
international airline flight?
Currently
we do not have a search for international flights (coming soon!), but we
can arrange flights that depart from Vietnam, Cambodia and Laos.
To inquire about these international flights, please contact us either
by email to contact@tailormadevietnamholidays.com or chat live with our sales
executives. Please remember to indicate destination, dates and flights.
Upon reception of your request we will advise you more details.
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How can I pay?
We accept
payment by cash, credit card and bank transfer.
- Cash: We can receive cash payment advance in
our office
- Bank transfer: We will provide you with our
banking details at the time of confirmation of the booking.
- Credit Card: We will only proceed with the
payment after reconfirming with you. For your protection, we will need
you to sign the receipt of the credit card payment upon delivery and
verify with a legal identification (e.g. passport, card’s copy) received
before charging your credit card. We will inform you in advance of
purchase of any credit card fees that may apply. For international
tickets, we only accept the imprint method payment proceeded in our
office in Hanoi or HCMC.
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When do I need to
pay?
Some
airline carriers allow us to hold bookings for a limited period of time
before paying for the ticket and issuing it. Generally, all airline
tickets must be paid for before ticketing and delivery.
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What happens if I
make a booking and then do not confirm or pay?
When you
make an airline booking, we can hold the booking for a limited period of
time, which depends on the availability of the flight and the airline.
If we have not received confirmation from you after two emails or faxes,
we will automatically cancel the booking. If you confirm the booking but
arrange to issue and pay the ticket later, we will inform you of the
deadline for payment. If you do not make payment before this deadline,
the booking will be automatically cancelled
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Cancellation –Amendment
What if need to
cancel or change my itinerary?
Unless
tickets have not been issued, your reservation can be cancelled by
notifying us by email or phone. No charge will apply (same as for
modification). Otherwise, please contact us directly by phone if less
than 24 hours in advance and by email or phone if more than 24 hours in
advance. Charges will depend on the policies of the airline with which
you are booked. We will inform the cancellation policy of the airline
before you purchase your tickets.
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Others
When is high season?
Traditional high season starts 1st October and lasts until end of April.
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Do you have
electronic air tickets?
At
present, domestic airlines originating from Vietnam issue E-tickets
together with few international flights departing from Vietnam, Laos and
Cambodia. If an electronic ticket is available, we will issue an
electronic ticket instead of a paper ticket, unless a paper ticket is
specifically requested by the customer. Electronic tickets will be
emailed or faxed to the customer.
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How can I receive
delivery of a paper airline ticket?
The method
and cost of delivery of ticket will depend on your location and your
preferences.
- For customers in Hanoi and Ho Chi Minh City, we offer free delivery of
your tickets to your local residence or office address.
- For customers in Vietnam but outside of Hanoi or Ho Chi Minh City,
tickets will be delivered by EMS at the customer’s expense.
- For customers outside Vietnam, tickets can be purchased in advance and
held for delivery later to a hotel or resort or can be shipped
internationally at the time of purchase. For delayed delivery to a hotel
or resort, a charge of $5.00 per delivery will apply. International
shipping is available by Federal Express, DHL or a local provider within
Vietnam at the customer’s choice, and all shipping fees will be paid by
the customer.
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Why are the prices
not guaranteed for my booked air itinerary?
The
airline reserves the rights to change the fares at any time; taxes and
airport fees can also be changed at any time. We will inform you of the
fare at the time that you inquire about the booking, but the fare is not
guaranteed until the time that you issue the ticket.
I just received my ticket and there is a problem with it.
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I just received my
ticket and there is a problem with it. What should I do?
Please
inform us immediately
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Can I make payment
for someone else using a credit card?
Yes, you
can. But for your security, we will need some supporting documents that
will be instructed very carefully.
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