It is essential to read and understand the conditions of booking
below. Please also ensure you have read and clearly understood the
itineraries of the tour you are booking.
Make a tour booking
Your booking should be sent by fax, mail, or e-mail to Tailormade
Vietnam Holidays.
The booking is effective only when you have already confirmed it and
transferred your deposit to Tailormade Vietnam Holidays.
Children Policy
Children under 10 years are generally granted a reduction of 30% of the
tour price, provided that they are accompanied by at least two full
paying adults and stays in the same room. An extra bed is fully charged
as adult.
Deposit and Final Payment
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On booking a trip you are required to pay a non-refundable deposit of
10% per person - minimum of USD100 per person. (Note: bank fee is on
your side). Once a deposit is received it is understood that you have
read, understood and accepted all our Terms and Conditions
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Full payment of the tour balance must be paid upon arrival in Vietnam
and before commencement of the tour.
Cancellation & Refunds
All cancellations must be
received in writing, sent to us via fax or email. The following
rules apply for cancellations:
Cancellation by the Traveller
Cancellation fees apply to all
fully paid/confirmed tours. The date of trip cancellation is the
date on which the written cancellation is received by Tailormade
Vietnam Holidays.
- More than fifteen (15) days prior to departure: The total deposit paid
to us less the administrative fee in accordance with canceling advanced
arrangements, will be valid for one (1) year from the date the deposit
was received. During this time (365 days) the amount can be applied to
other tours and services. After one (1) year the deposit amount is
forfeited.
- Less than fifteen (15) days prior to departure: Complete forfeiture of
deposit, due to hotel charges we incur for guest no-shows.
No refunds will be made if you voluntarily leave a trip for any reason
after the trip has begun. Refunds will be at the discretion of
Tailormade Vietnam Holidays if you are involuntarily forced to leave the
trip for any reason.
Cancellation by Tailormade
Vietnam Holidays
Tailormade Vietnam Holidays
reserves the right to cancel any trip departure before it is
scheduled to run. A trip is guaranteed to run once it has two
fully-paid travelers, unless minimum numbers state otherwise. If
Tailormade Vietnam Holidays cancels a trip which is guaranteed, you
may choose between an alternative trip or a full refund. The company
is not responsible for any incidental expenses that you may have
incurred as a result of your booking such as visas, vaccinations,
non-refundable flights or loss of enjoyment. If the alternative trip
chosen is of a lower value than that originally booked then you are
entitled to a refund of the price difference. If the alternative
tour chosen is of a higher value then you will pay the difference in
price.
Unused Services
No refunds or exchanges can be
made with respect to accommodation, meals, sightseeing tours, transport
or any other services, included in the tour price, but not utilized by
the tour members.
Voucher and trip documents
Travel documentation is sent electronically by email. Normally 48 hours
after we have received your deposit we will send you your trip documents
which should be printed out by participants and retained as a receipt.
Tailormade Vietnam Holidays also requires the following information:
passport number, date of birth, and nationality.
Insurance
Travel Insurance is compulsory
on all Tailormade Vietnam Holidays trips and is a condition of
booking. You are strongly recommended to take out cancellation insurance
at time of booking which will cover cancellation penalties in certain
circumstances (note: such insurance will not cover a change of mind).
When selecting a travel insurance policy we require that at a minimum
you are covered for medical expenses including emergency repatriation.
We strongly recommend that the policy also covers personal liability,
cancellation, curtailment and loss of luggage and personal effects.
Please ensure you have your emergency telephone number for your
insurance company. If this is unavailable please ensure you have the
necessary information required by your Insurance company in case of an
emergency.
Passports and Visas
The applicant must carry a
valid passport and have obtained the appropriate visas when travelling
with Tailormade Vietnam Holidays. Applicants must ensure their passport
is valid for 6 months beyond the duration of the trip. It is the
applicant?s responsibility to ensure that they are in possession of the
correct visas for the trip. Tailormade Vietnam Holidays cannot accept
responsibility if the applicant is refused entry to Vietnam due to
incorrect visa documentation.
Responsibility
When booking on a Tailormade Vietnam Holidays trip you understand that
Tailormade Vietnam Holidays run holidays in Vietnam. The standards of
accommodation, transport, hygiene, telecommunication facilities, level
of infrastructure development and medical facilities are not to the same
that you are used to at home. This type of holiday inherently involves a
higher level of personal risk, which you agree to fully assume.
You understand that during the course of the trip certain events may
occur including; accident or illness in remote places without medical
facilities, political instability and the forces of nature. You agree to
assume all risks associated with the journey to the maximum extent
permitted by law.
You acknowledge that travel on a Tailormade Vietnam Holidays trip
requires a degree of flexibility and understand that the trip's route,
accommodation and modes of transport are subject to change without prior
notice due to local circumstances. Should Tailormade Vietnam Holidays
deem it advisable to amend an itinerary for any reason, it may do so by
shortening, varying or re-routing any trip. These changes are binding
and additional expenses will be charged to you if the reason for any
alteration is outside Tailormade Vietnam Holidays control.
While traveling with Tailormade Vietnam Holidays you agree to accept the
authority of the local operator at all times. You are aware that travel
within a group may involve compromise to accommodate the diverse desires
and physical abilities of group members. You understand that Tailormade
Vietnam Holidays reserves the right to decline, accept, or retain any
person as a member of the group at any time.
You acknowledge that Tailormade Vietnam Holidays contract with a network
of companies, agencies and individuals throughout Vietnam to assist in
the running of its tours. To the best of Tailormade Vietnam Holidays
knowledge, these third parties are qualified to perform the duties they
are contracted to perform. Tailormade Vietnam Holidays will not be held
reliable for any injury, damage, loss, delay or irregularity that may
occur due to the behavior of these third parties. Tailormade Vietnam
Holidays will not accept responsibility or liability for any traveler
who contravenes any law or regulation of Vietnam
No employee or agent of Tailormade Vietnam Holidays has authority to
vary these conditions.
Brochure Validity
The price listed on-line is based on the costs and exchange rates
current at the time of printing and posting.
TailormadeVietnamHolidays.com reserves the right to alter prices at any
time. The itineraries and rates on-line are applicable from 01 January
2011 until 31 December 2011. The land price of your trip is guaranteed
when you have paid in full. For trips departing after 31 December 2011,
prices and itineraries are indicative only. All information provided is
accurate to the best of our knowledge at the time of printing and
posting. Tailormade Vietnam Holidays will make every effort to keep you
informed of any changes. Please refer to this site for the most recent
updates to any trip.
